Does a social following translate into sales?

The stigma attached to a following   A social network following can be said to replicate the amount of interest gathered in a product, service or person. There are cases where this can be true and others where in reality, we are lead to believe otherwise. There are many people and businesses that could argue that a bigger social presence means that there is an increase in either the amount of sales or the amount of popular appeal. From reading this article you will realise that it is not necessarily that simple to judge based on a following or people just taking an interest.  

Facebook Likes 

The term 'likes' in social networking describes the ability to click a button that shows that the user is in favour of something. For example, if there was a picture of the colour red, painted onto a wall and people were in favour of it, they would click a button somewhere on the screen that says 'like' to show they are in favour of it, or put more simply, they like it. To my knowledge, Facebook was the first social network to use likes as an important part of their set up. There are many organisations, and celebrities that have fan pages on Facebook. The amount of likes on these pages can be perceived to be the same amount of people that are genuinely interested in a product service or celebrity. To the untrained business mind, it would make logical sense to say that the amount of social interest gained by a product would equate to the amount of people that would be potential users of this product. It is an understanable logic, however the interest mounted in the product could be huge and the sales per unit might not match up. For instance if a 500 ml bottle of Coca-Cola costs £1, but 1 million people 'like' the product on Facebook, it doesn't have to mean that the drink will sell one million units. The factors affecting people's decision making are things such as:  

Price: If a product costs a certain amount of money to buy, the assumption is that not everyone in the associated target market will be able to afford it.  

Convenience: This can also have a little to do with price because if a product is useful to a potential consumer, sometimes the cost of it may lead them to think "do I really need this?"  

Alternatives: Are there some much lesser known, cheaper alternatives that do almost or exactly the same job.  

Twitter Followers  

Followers on Twitter are people with a Twitter account who actively keep up to date with another users status updates. Twitter followers are similar to Facebook friends, the difference being that it is a less personal approach between one follower to another. It can be perceived that the amount of followers that an individual has, shows how socially appealing they are. People are socially appealing for different reasons. Some have a big Twitter following because they are outspoken, not afraid to say exactly what they feel. Others have many Twitter followers because they have naturally appealing personalities or regularly tweet about certain topics. For example I follow many entrepreneurs on Twitter because I hope to become one, one day, so I follow people relative to my interests. Another reason why people follow others is because they are celebrities and fans want to know about their lives.   Celebrities tend to have much more twitter followers than the local paper boy or lollipop lady. It's because they are exposed to much media exposure than the aforementioned. It is also because they have a greater public appeal and their lives appear to be more interesting. That is not necessarily true, but these celebrities have unknowingly become role models to a lot more people than the paper boy and as a result many people have taken an interest in their lives.    

Celebrity Examples  

Musicians have many followers on Twitter. As of when this article was written, Justin Bieber stands as the most followed celebrity in the world, also making him the most followed music artist. Nicki Minaj, a hugely popular rapper also has many, many Twitter followers.   Justin Bieber has 46 million Twitter followers and this could be the reason his last album has gone platinum in 3 countries, double platinum in two countries, triple platinum in another country and gold in 5 others.  Nicki Minaj has 17 million Twitter followers,  a lot less than Justin Bieber. Her sales seem to have the same trend but still less than Justin Bieber. She has gone only platinum in two countries, with her most recent album and gold in 3 others. It may seem she has been very successful, but when distributors such as major supermarket chains refuse to sell the album due to fear of financial loss, it can have an adverse effect on her sales. This in turn will hold her back from ever matching Justin Bieber in terms of sales.  She mentions these things in her interview 

Conclusion  

A naive mind would assume that the amount of Twitter followers would add up to the amount of sales, whether it be concert ticket sales or album sales. This post was written just to make you, the reader see that belief from a different perspective. It was written so you could understand that there could be several factors that have affected her followers' decision to not convert her social popularity into album sales.   On the other hand in Justin Bieber's situation, the followers to sales conversion is much more of a positive one. Just like Nicki Minaj, there could be many external factors that affected his sales, although unlike Nicki Minaj, his followers may have had more of a positive effect on his sales.              

Thanks for reading this post. For constructive feedback and criticism follow me on Twitter @Allenbusiness or on Google+ / LinkdIn...Anthony Allen.

Social Networks and Gaming

Overview  

The relationship between social networking and almost every industry is a formidable one. In the world of gaming, platform-wide, social networking is paramount.  it not only contributes to the sales of games but also, information, awareness and interactivity. Sometimes social media strategies are deliberately employed by the organisation, other times the company says little in the hope the people interacting do all the talking for them. If the game or the console has huge fan appeal such as a new console from Microsoft or Sony, or a game like in the Call of Duty or Grand Theft Auto series, some of the best selling games ever, their reputation usually precedes them, leaving everything to the gamers and little for the organisation to do.  

These days you can find information about a game or console on almost any social network. In some way, somehow someone will be discussing it. Social networking sites such as Facebook, Twitter and Youtube are some of the most popular sites in the business. According to the traffic monitoring website, Alexa, these sites feature in the top 10, with the most traffic, in the majority of countries around the world. Gamers use these platforms to interact with one another about their daily actions, including some of the games they are playing.  

Social Networking and the Gaming World

Many organisations use Facebook. The reasons why they set up Facebook vary. Some use Facebook solely to inform users about the organisations ethical positives. Others to promote products. It varies from organisation to organisation,  but it still spreads a message and is a means of interaction between the user and the organisation. Using Facebook, users will update the people in their social network via status' telling their network what they're doing. If a user has 300 friends on Facebook,  then that enables 300 friends to see what that person is doing. One could never estimate how many users will interact with the user once the status is updated, but one could pretty much guarantee that a number of people would have seen it. From a gamers perspective,  a status about a highly anticipated, upcoming game could possibly encourage people to interact with the author of the status for the sake of the common interest. The sharing factor about social networking also makes the amount of interaction increase. With one click of the 'share' button on most devices, users can spread information from one site, or one social network to another. An example of how a gamer would use this, is when they find clips of a game on Youtube website, then post the link or 'share' it to another site such as Facebook or Twitter. Cross social networking brings two types of audience together. It brings the audience from one social network to another, effectively acting as the digital word of mouth.   Gaming organisations also have their own social networking accounts. Game console manufacturers such as Sony and Nintendo have social networking accounts. I personally see Nintendo tweet using their Twitter account to promote the products developed by themselves. Popular game developers such as Rockstar, Activision and EA Sports have accounts to promote their products on. Even more specific,  are the actual games that the companies make Twitter accounts for. These accounts are likely to be regularly updated until the game has reached the declining stage in the product life cycle.  

Internal social networks  

XBOX Live

The popularity of social networks a have inspired many console platforms to both replicate and enhance the gamers experience,  in order to help spread the word about a console or game. In my opinion no game console giant has done this more so than XBOX. XBOX has fully embraced the realm of social networking for two reasons.  One is because they have integrated popular social networking sites as applications on XBOX consoles. You can write Facebook status' from the console,  tweet on the Twitter and watch unlimited amounts of video on the Youtube application. The XBOX Live experience allows users to see what other gamers are playing and interact with them how they please, whether it be through video via Kinect or audio only, with the use of headsets. The system allows conference conversations for up to 5 people at once. Users can even message each other through a text based system using only XBOX to XBOX communication. All these features allow the user to be more social than ever and provide many different ways to socialise with friends.  

Playstation Network

Playstation Network, on Sony's Playstation 3 and handheld systems are very similar to what the XBOX offers, give or take away a few features. The big benefit of Sony having the Playstation Network, available on home and handheld console is that,  no matter what the choice of console users can still interact. For example, Sony allow users of the PS3 and the Playstation Vita to interact as both are part of the Playstation Network. When signed into the Playstation Network, users display what games they are playing. When a game is released such as how Grand Theft Auto 5 was on the 17th September, many people were online and shown to be playing it. The fact that as a user of the Playstation Network myself, I could see all these people playing the same game as me and it builds an atmosphere of social involvement,  which I guess is what it is designed to do. I could then message the players of Grand Theft Auto 5 to ask them for hints and tips to get through the game.  

Miiverse  

Onto the last major player in the game, if you would excuse the pun, is Nintendo. They have their own fully integrated social network called 'Miiverse'. Miiverse is a totally new experience to the other social networks. The reason why is because it is actually a fully fledged social network much like Facebook or Twitter, the only difference is that it is completely exclusive to Wii U owners. Miiverse offers the user an experience that gives gamers their own forums categorised by the games released on Wii U. It means gamers can interact with people playing the same games as they are. They can post screen shots of how far they are in the game and ask how to get past these levels, bosses etc. Miiverse allows users to post artwork drawn on the Wii U gamepad and share it in their communities. Another impressive feature that Miiverse has, is the fact the it can be accessed through browsers many users on their home computers, such as Chrome and Internet Explorer, and also has an app for smartphones, to keep up with peers on the go. In addition to its own fully integrated social network, Miiverse also has a Youtube app. In all honesty there is no difference in the Youtube applications boasted by the 3 main home consoles.  

Many people across the world prefer the XBOX Live social experience to the other consoles available. Some say that this was a factor in them purchasing the console in the first place. However in my personal opinion, being an owner of all 3 of the major home consoles, Miiverse's social experience blows the XBOX Live experience out of the water because it's more like a conventional social network like the Twitter and Facebook's.    

As the world becomes increasingly immersed in everything social, opening the way they live their lives to many, it's highly likley that gaming will continue to use social networks in their own unique ways. I can predict that game consoles will continue to operate in this way. With a good business head and a minimal amount of knowledge of the industry, it is easy to tell that businesses will always, at least from here on, incorporate social networking into their consoles. The fact that gaming consoles nowadays do not only sell because of the games that they produce, like they did in previous gaming generations,  means that there are various extra factors that convince a potential customer into becoming a buyer of the product and then a loyal customer.  

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